Until we have control of the CoVid pandemic most of your initial contact with the practice will be via the telephone and you will be signposted for an appointment to the most appropriate member of our clinical team. The receptionist may ask you about your problem so that you can be directed to the most appropriate person though you may specify a clinician of your choice if you have been requested to call back. Confidentiality will be maintained by our team at all times.
You can book an appointment for a telephone consultation via our Reception on 0141 883 8887. Ideally we would request that you call between 9am and 9.30am for a morning appointment and 11am and 11.30am for an afternoon appointment.
Making an Appointment
The surgery is opened from 09:00 – 13:00 and 14:00 – 18:00 Monday to Friday. During the Coronavirus pandemic we have had to restrict access unfortunately and face to face consultations will only be organised after a telephone consultation and when safe and appropriate to do so.
All consultations are by appointment (15 minutes duration). As far as possible we strive to provide a “same day” service but we can also offer pre-booked appointments for the convenience of our patients when appropriate.
If you require an urgent appointment please let the receptionist know so that we can arrange for you to be contacted on the same day in one of our "urgent emergency" slots. You will not have a choice of doctor for these appointments.
You may however wish to indicate whether you would prefer a male or female doctor when an urgent appointment is required, though this may not be guaranteed.
Housecalls are only made for the seriously ill or seriously disabled who are housebound. For those who are housebound calls must be requested before 10:00 unless an unexpected emergency arises.
We wish to provide all of our patients with a good service but if everyone who is suffering from mild illness or not seriously ill requests a housecall we could not continue to supply such a responsive service and overall patient care would suffer.
Dr Graham, Dr Watson, Dr Balmer, Dr. Hazell and Dr McMillan see patients who are acutely unwell on the same day (especially babies and children and the frail elderly). If patients use the service well it will improve for the benefit of everyone.
We have a limited facility for video consultations which can be arranged by telephoning our reception staff – after making an appointment you can access this service via a mobile smart phone or in some cases via computer by typing in
completing your name date of birth and contact telephone number. This will then be flagged up on our system and a doctor will be available to conduct a video consultation (essentially an encrypted Skype/Facetime video consultation)
Emergency (Out Of Hours)
Emergency Appointments and house visits after 18:00 weekdays and weekends/public holidays will be dealt with by NHS 24.
The contact telephone number is as follows: 111.
The NHS 24 website address is www.nhs24.scot.
Please do not waste appointments. Other patients can use a cancellation so please cancel as soon as you know you can’t attend.
In rare occasions there may be an emergency that prevents this from happening however patients who consistently continue to waste appointments by booking and not cancelling will be removed from our list. It is selfish and discourteous and can deprive others of receiving more prompt medical attention. If you are unable to keep your appointment for any reason PLEASE let us know as early as possible so that we can reallocate the time to another person.
Change of Address / Telephone Numbers
Please tell us if you change your name, address, email, mobile or landline telephone number.
This information is essential to enable us to keep your information as up-to-date as possible on our computer system. It will also assist in communications with you for the provision of our newsletters, blogs or essential clinical personal information as well as a contact point in an emergency.
Please also note that if your new address falls outside of our catchment area, you will need to register with a new GP and we will be contacting you regarding this matter.
Patients with Particular Needs
Disabled Access: Our surgery is accessible to patients using a wheelchair. We also have 2 parking spaces outside which are reserved for patients displaying a disabled sticker.
Non English Speakers: Interpretation and translation services can be arranged for patients who do not speak English. Please let us know if you need this service when booking an appointment.
Accessing Our Services
We still wish to continue with minimising access to the Medical Centre at this time by conducting telephone and video consultations for our patients as our first assessment measure. So please telephone the surgery for an appointment rather than just attending the Centre.
These measures are for patient and staff safety.
We have installed new Perspex screens for our reception area for the benefit of our staff, visitors and for patients who have to attend the practice
Wherever possible prescription requests will be handled as normal BUT the prescriptions will be passed to a pharmacy of your choice to minimise unnecessary surgery attendance. Please assist with this request. There is more information on our Prescription Page.
We can allow limited access to the surgery by prior arrangement with patients to come in through the front door and normally exit through the back door at the Treatment Room area. Patients who are asked to attend should do so with a face covering and ideally gloves until further notice.
We may open up the waiting room as necessary – with a maximum of 5 people to allow for effective social distancing - if the weather is poor but we may still utilise the pram park for waiting if the weather is fair.
Sanitising Units are available at the entrance and exits of the building
There will be a telephone triage for all calls between 9am-11am
We have a Crookston “Cobra” for the doctors and staff where important developments are discussed and prescriptions signed at 11.00 -11.30am every morning
Necessary patient attendances will be at 15 minute appointments from 11.30am-1.00pm
Lunch break and emergency calls only between 1.00pm-2.00pm
Telephone Consultations and Triage 2.00pm – 4.00pm
15 minute appointments 4.00pm – 6.00pm