Practice Info
Welcome to Crookston Medical Centre
About Us
Our team of primary health care professionals pride ourselves in delivering an excellent standard of care to our patients. We can normally provide same day appointments, which are of 15 minutes duration and pre-booked appointments with any of the doctors, which are also of 15 minutes duration. If you feel that your medical condition or problem is particularly complex or if you feel that additional time may be required with the doctor or nurse please inform the reception staff.
Our Contact Details
Telephone: 0141 883 8887
Out of Hours Telephone: 111
Email: ggc.gp52344crookstonenquiries@nhs.scot
Please do not contact us with clinical enquires by email. These will not be answered and may result in delay in receiving medical advice.
Website: www.crookstonmedicalcentre.co.uk
New Patient Registration Forms
At this time we have had to disable the option for new patient registration forms through the website. Unfortunately we do not at present have the facility to upload statutory picture documents (such as a driving licence or passport) through our website for our registration process. This is a recommended additional piece of identity verification to have viewed by the practice prior to registration with the surgery.
Thus the only way of now registering at the surgery is to contact the practice and request a new patient form. After completion of the form (and confirmation of identity and address) all adults will be offered an appointment with one of our practice nurses to complete the process.
We will be working to re-instate our online registration process but in the meantime we appreciate your co-operation in this modification to our services.
The Surgery
A purpose built premises which was completed in December 2000. We have 8 consulting rooms and a large treatment room. Two additional rooms are utilised by our Health Visitor, Health Care Assistant and other support services respectively. We have 6 medical practitioners in the practice and usually several GP trainees at any point in time to supplement our clinical team.
Demographics
The practice population is similar to the average patient list in Glasgow in terms of the age distribution of the patients. We also have many patients of Asian origin and we try and provide a sensitive and inclusive range of services which accommodates all cultures and reflects the ethnic diversity of our city.
Training and RCGP Accreditation
Crookston Medical Centre has been a Training Practice since 2001. We have been accredited as such by the Postgraduate Department of General Practice and we have received RCGP Accreditation. In 2016 we received an award for “Excellence in Training”. Our clinical and administrative teams are rightly proud of the externally validated high level of health care provision that we provide.
Code of Practice
Useful Telephone Numbers for Community Resources
There are a number of useful contact numbers for Mental Health Issues on The Mental Health Section of "Your Health" on our website
Other Important Services
Domestic Violence Helpline: 0808 2000 247 https://sdafmh.org.uk
NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.
MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’ https://mind.org.uk
YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus.https://youngminds.org.uk
ICON: Babies cry: You can cope https://iconcope.org
SafeLives: Specific resources for domestic abuse and COVID. http://safelives.org.uk
Language Services
Additional Services
Language Line
If English isn't your first or preferred language, you can use the free interpretation service https://www.nhs24.scot/get-in-touch/language-line
British Sign Language (BSL)
If you use British Sign Language (BSL), you can use the free BSL interpreting video relay service
https://contactscotland-bsl.org/
Relay UK
If you use a textphone you can contact NHS 24 on 18001 111 or you can contact NHS 24 with the Relay UK app
http://www.relayuk.bt.com/
Patient Conduct & Bad Behaviour
While the conduct of the vast majority of our patients has been empathic and exemplary – the behaviour of a small minority of our patients, at this difficult time for everyone – has been extremely unhelpful.
The severity of the epidemic has been very traumatic for the clinicians and staff at Crookston Medical Centre – many of whom have been off with symptoms of the virus or having tested positive for coronavirus exposure. We have also had to witness many deaths at our local Nursing Homes and deal with bereaved relatives in as sympathetic a manner as possible considering the distancing and exposure requirements.
In addition, we have had to adapt to changing circumstances and a plethora of bureaucratic edicts to try and contain the spread of the virus and minimise its impact on the most vulnerable.
Thus, while acknowledging the stress on many individuals it is still very disappointing to report the abuse of our repeat prescribing system (which was altered to assist with social distancing).
It is additionally the case that certain individuals have been plaguing the practice with daily demands and nuisance calls. With many examples of rude, aggressive and inconsiderate behaviour!
WE ARE A CARING SERVICE DOING OUR UTMOST TO HELP OUR PATIENTS (WHICH MAY INCLUDE SAYING “NO” TO UNREASONABLE OR HARMFUL DEMANDS). WE EXPECT A SIMILAR LEVEL OF CARE IN RETURN!
While we have been obliged to put up with this “bad behaviour” due to the requirements of maintaining a medical service for everyone during the lockdown – this will not continue!
We will be asking several individuals to leave the practice and find another medical service. In some more extreme cases the people involved will receive an explanatory letter and simply be removed from our Practice List!
However we are a stoical community that has lived through this crisis together and we sincerely hope that the individual characteristics of our country will pull us together and provide mutual support at this challenging time.
We therefore appeal for politeness, care and compassion for our staff and promise that these sentiments will be reciprocated from our clinical team in return!