Welcome to Crookston Medical Centre
Our mission statement – Our Practice provides rapid, efficient access to high quality, caring, medical services. We strive to promote health and relieve suffering for all of our patients.
Our team of primary health care professionals pride ourselves in delivering an excellent standard of care to our patients. We can normally provide same day appointments, which are of 15 minutes duration and pre-booked appointments with any of the doctors, which are also of 15 minutes duration. If you feel that your medical condition or problem is particularly complex or if you feel that additional time may be required with the doctor or nurse please inform the reception staff.
Our Contact Details
Telephone: 0141 883 8887
Out of Hours Telephone: 111
A purpose built premises which was completed in December 2000. We have 8 consulting rooms and a large treatment room. Two additional rooms are utilised by our Health Visitor, Health Care Assistant and other support services respectively. We have 6 medical practitioners in the practice and usually several GP trainees at any point in time to supplement our clinical team.
The practice population is similar to the average patient list in Glasgow in terms of the age distribution of the patients. We also have many patients of Asian origin and we try and provide a sensitive and inclusive range of services which accommodates all cultures and reflects the ethnic diversity of our city.
Training and RCGP Accreditation
Crookston Medical Centre has been a Training Practice since 2001. We have been accredited as such by the Postgraduate Department of General Practice and we have received RCGP Accreditation. In 2016 we received an award for “Excellence in Training”. Our clinical and administrative teams are rightly proud of the externally validated high level of health care provision that we provide.
Self Help and Reliable Sources Of Information
Many people are keen to understand their own clinical conditions better and are proactive about improving their own health. It can however be difficult to get reliable sources of information from the plethora of websites available to the General Public.
The reference we would recommend to our patients is www.patient.co.uk. Although we cannot verify everything that is available on this website it is a very good starting point for obtaining basic healthcare information and has innumerable links to other good quality health on the web resources. Also try https://www.nhsinform.scot/self-help-guides
We also recommend Scottish Health on the Web - www.show.scot.nhs.uk/ for information on the NHS in Scotland.
The 2020 seasonal flu vaccination programme is now underway. We recommend that eligible people protect themselves and others and get the free flu vaccination this year.
Due to COVID restrictions and to do everything we can to keep our patients safe, the way you get your flu vaccination may be different this year. This year, you will be assigned a date, time and location where you will receive your vaccine. In a lot of cases this is likely to be a community vaccination centre, rather than at your GP surgery. Also, for the first time, people aged 55-64 are eligible for a free flu vaccination.
Appointments will be sent out to most eligible groups by the end of October. We encourage everyone to do everything possible to keep this appointment, to avoid any delays to getting the vaccine caused by rescheduling.
Most people will be contacted in the first phase, but the 55-64 age group will be contacted in phase two. If you are in this group please do not worry if you don’t receive your letter for a few weeks.
Who is eligible for the flu vaccine and how you can get an appointment
Having your flu vaccine is so important because:
Flu is very infectious. It can be serious and life threatening. Last year thousands of people in Scotland are hospitalised with flu.
The flu vaccine is the most effective way to protect yourself. It’s very safe, does not give you flu and only takes a few minutes.
It is important to get the vaccine each year as the flu virus changes, and immunity reduces over time.
Some people are at greater risk from the effects of flu and should get the vaccine.
Children and young people
Child aged 6 months to 2 years with an eligible pre-existing health condition
Children in this group will be identified and the local Pre-School Immunisation Team, will contact the parent/guardian of the child concerned.
Child aged 2 to 5 (and not yet at school)* child must be aged 2 on 1st Sept 2020
All parents/carers of 2-5 year olds will receive a letter with an allocated appointment in the next 8-10 weeks. If after you receive this letter, you need to rearrange your child’s appointment, please call 0141 201 4190 (Monday to Friday, between 10.00am to 4.00pm) or email firstname.lastname@example.org
Primary school aged children
When schools returned in August all primary school aged children should have received a consent pack to take home. parents / guardians were asked to complete and return completed consent forms to school within seven days. Flu immunisation sessions will be delivered in school from the beginning of October until mid-December. If a child misses their flu immunisation at school, for whatever reason, a flyer will be sent home with information about how the parent / guardian can arrange an appointment for their immunisation.
For all children in the above three groups, we are asking parents/guardians to make every effort to attend their allocated appointment so that we can do everything possible to help maintain physical distancing at clinics and ensure that all children can be vaccinated ahead of this year’s flu season.
Please be aware that GP practices will not be able to arrange appointments for your child, so if an appointment needs to be rearranged, the parent / guardian should call 0141 201 4190 from 23rd September onwards.
12 to 17 years old with an eligible health condition
If a child / young person in this age range has an eligible health condition they should email SchoolImmsFlu@ggc.scot.nhs.uk to make an appointment for their flu vaccination providing the following information:
Child’s name (Forename and Surname)
CHI Number (if known)
Date of Birth
Eligible health condition
Mobile phone number
If you don’t have access to e-mail please telephone 0141 201 4190 (Monday-Friday, 10.00am – 3.00pm) to make an appointment for your flu vaccination.
18 - 64 year old with an eligible health condition
Individuals in this group will be contacted by your GP practice or the Health Board with appointment information. If you have not been contacted by the end of October with details of an appointment for your flu vaccination, you should contact your GP practice.
55 - 64 year old (not yet otherwise eligible)
If you are in this group, you will receive a letter with an allocated appointment by the end of October. Please make every effort to attend your allocated appointment so that we can do everything possible to help maintain physical distancing at clinics and ensure that we can vaccinate all eligible individuals in a timely and safe way.
There will be no drop-in clinics as we need to manage the number of people at each clinic to ensure physical distancing. Please do not contact your GP practice, as they will not be in a position to give you an appointment.
Aged 65 years or over
All those aged 65 and over will receive a letter with an allocated appointment. Letters will be sent in batches by age range to a local centre by the end of October. Please make every effort to attend this appointment to help maintain physical distancing at clinics and to ensure that all can be vaccinated ahead of this year’s flu season.
There will be no drop-in clinics as we need to manage the number of people at each clinic to ensure physical distancing.
Please do not contact your GP practice, as they will not be able to give you an appointment. Please wait on your letter.
If you cannot attend your allocated appointment, you can call or email to reschedule.
Tel: 0141 201 4180 and you can now e-mail the team too. To do so, please email email@example.com with the following information:
- Contact telephone number (preferably mobile number so that we can send your appointment details to this number)
CHI number (you will find this on your appointment letter)
Date of birth
Date and venue of original appointment
We are currently experiencing high call volumes to our adult flu telephone line. Staff are working hard to answer all calls and will respond to all emails and an alternative appointment will be offered if requested.
If your GP practice has identified that you are permanently housebound, you do not need to attend this appointment. You will be contacted by someone from your local health team over the coming weeks, and they will arrange an appointment for you to have your flu vaccination at home.
Carers, workers and shielding households
Household members of someone who is shielding
If you are aged 18-64 and live in the same house as someone who is shielding, you can get your free flu vaccine from one of the participating Community Pharmacies.
Look up the list of participating pharmacies, choose a pharmacy and call them to make an appointment. Explain that you are eligible for a free flu vaccine because you live in the same house as someone who is shielding.
If you are aged 12-17 years old and live in the same house as someone who is shielding, telephone 0141 532 8768 to make an appointment.
All pregnant women will be offered flu from maternity services. If you are pregnant, please speak to your midwife for more information about getting the flu vaccination.
Social Care workers
If you are a Social Care worker who provides direct personal care in:
Adult Care Homes
Children’s residential or secure care settings
Care At Home settings including Personal Assistants and Housing Support
You are eligible for a free flu vaccination.
If you are not already offered a flu vaccination by your workplace, you can make an appointment with one of the participating Community Pharmacies.
Look up the list of participating pharmacies, choose a pharmacy and call them to make an appointment to get your free flu vaccine. Explain that you are eligible for a free flu vaccine because you are a social care worker.
Unpaid adult and young carers
If you are aged 18-64, you can get your free flu vaccine from one of the participating Community Pharmacies. Look up the list of participating pharmacies, choose a pharmacy and call to make an appointment. Explain that you are eligible for a free flu vaccine because you are an unpaid carer.
If you are aged 12-17, you (or your parent/guardian) should telephone 0141 532 8768 to make an appointment for your flu vaccination.
Useful Telephone Numbers for Community Resources
- Community Mental Health Team Rossdale Resource Centre 0141 232 4750
- Mental Health Crisis Team - 0141 232 7060
- Wellbeing Services 232 2555
- Community Addiction Team – 0141 276 3010
- Community Alcohol Services – Rowanpark Clinic 0141 276 8740
- Scottish Adult Mental Health (SAMH) - 0141 531 1000 or e-mail firstname.lastname@example.org
- Southbank Self Harm 0141 232 1112
- Sandyford Rape Support 0141 211 8130
- Lifelink 0141 552 4434 or https://www.lifelink.org.uk
- Children First 0141 418 5670
- Perinatal Mental Health 0141 211 6500 – 9.30-12.30 Mon Tues Thurs Fri
- Carr Gomm – Mental Health Social Support 0141 445 7490
- Cruse Bereavement Support 0808 808 1677
Domestic Violence Helpline: 0808 2000 247 https://sdafmh.org.uk
NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.
MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’ https://mind.org.uk
YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus.https://youngminds.org.uk
ICON: Babies cry: You can cope https://iconcope.org
SafeLives: Specific resources for domestic abuse and COVID. http://safelives.org.uk
If English isn't your first or preferred language, you can use the free interpretation service https://www.nhs24.scot/get-in-touch/language-line
British Sign Language (BSL)
If you use British Sign Language (BSL), you can use the free BSL interpreting video relay service
If you use a textphone you can contact NHS 24 on 18001 111 or you can contact NHS 24 with the Relay UK app