Although we have in the past had very few complaints about our clinical service - recently these complaints have increased and most are very trivial - most commonly because of a perception that individuals are "not getting a prescription quickly enough"!

Most of the time there will be a good reason for this - often because a request from a hospital outpatient department is unclear in terms of preparation, dose, frequency of administration or duration of treatment. Furthermore "unscheduled requests" (i.e. not on a repeat medication slip) have mushroomed and now account for around 50 requests per day. These are exceptionally time consuming for our doctors who can really only deal with around 10 of these per hour. 50 requests take up around 5 hours per day of a doctor's time!

Unscheduled prescription enquiries should be emailed through our prescription line with a clear indication on the reason for the request, the medication being requested and the dose and frequency of administration whenever possible. If it is not possible to do this - help is still available through our prescription telephone line.